Customer Service Representative - Optik Melawai

Join Optik Melawai, a leading optical retail company in Jakarta, as a Customer Service Representative and become part of a team dedicated to delivering exceptional customer experiences. We offer a competitive salary, performance bonuses, and a collaborative work environment. In this role, you will interact with customers daily, providing them with expert advice on eyewear and ensuring their satisfaction. This is an opportunity to grow within a reputable company that values customer service and employee development.

Optik Melawai has been serving Jakarta for over a decade, known for its high-quality eyewear and exceptional customer service. As a Customer Service Representative, you will use tools like CRM systems and customer feedback platforms to manage customer interactions efficiently. This role is perfect for someone looking to build a career in retail with a focus on customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by assisting customers with eyewear selection and fitting.
• Process customer orders and transactions using point-of-sale (POS) systems.
• Manage customer inquiries and complaints, ensuring timely resolutions.
• Uphold company policies and procedures related to customer service.
• Collaborate with the sales team to meet and exceed sales targets.
• Conduct regular customer feedback sessions to improve service quality.
• Maintain a clean and organized store environment.
• Assist in inventory management and stock replenishment.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the retail or optical industry.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems and customer feedback platforms.
• Ability to work in a fast-paced environment.
• Good knowledge of Indonesian language, both written and spoken.
• Basic computer skills, including proficiency in Microsoft Office.
• Ability to handle multiple tasks and meet deadlines.
• Enthusiasm for eyewear and a passion for customer satisfaction.

🛠️ Keahlian

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