Customer Service Representative - Optik Melawai
Join Optik Melawai, a leading optical retail company in Jakarta, as a Customer Service Representative and become part of a team dedicated to delivering exceptional customer experiences. We offer a competitive salary, performance bonuses, and a collaborative work environment. In this role, you will interact with customers daily, providing them with expert advice on eyewear and ensuring their satisfaction. This is an opportunity to grow within a reputable company that values customer service and employee development.
Optik Melawai has been serving Jakarta for over a decade, known for its high-quality eyewear and exceptional customer service. As a Customer Service Representative, you will use tools like CRM systems and customer feedback platforms to manage customer interactions efficiently. This role is perfect for someone looking to build a career in retail with a focus on customer satisfaction.
📋 Tanggung Jawab Pekerjaan
- Provide excellent customer service by assisting customers with eyewear selection and fitting.
- Process customer orders and transactions using point-of-sale (POS) systems.
- Manage customer inquiries and complaints, ensuring timely resolutions.
- Uphold company policies and procedures related to customer service.
- Collaborate with the sales team to meet and exceed sales targets.
- Conduct regular customer feedback sessions to improve service quality.
- Maintain a clean and organized store environment.
- Assist in inventory management and stock replenishment.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in customer service, preferably in the retail or optical industry.
- Strong communication and interpersonal skills.
- Familiarity with CRM systems and customer feedback platforms.
- Ability to work in a fast-paced environment.
- Good knowledge of Indonesian language, both written and spoken.
- Basic computer skills, including proficiency in Microsoft Office.
- Ability to handle multiple tasks and meet deadlines.
- Enthusiasm for eyewear and a passion for customer satisfaction.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang